1.A ______ strategy that is aimed at driving down costs in all functions usually fares best in a more ______ structure with more conservative norms.
2. Another name for the organization’s hierarchy of authority is:
The chain of command
The span of control
3. A system for evaluating subordinates’ behavior by their ability to achieve specific goals is called:
4. The first step managers must take to manage change effectively is:
Evaluate the change
Decide on the change to make
Implement the change
Assess the need to change
Identify obstacles to change
5. What type of change is rapid, dramatic, and broadly focused?
6. When her current secretary left, Josephine hired a temp from an employment agency, instead of hiring a new permanent secretary. This is an example of:
A 360-degree appraisal
7. During the interview process, Tim deliberately asked all the applicants the same set of questions. What type of interview did Tim use?
8. The component of an HRM system that focuses on attempting to attract and to hire employees who have the abilities and experiences to help the organization to achieve its goals is known as:
Recruitment and selection
9. Which theory focuses on motivating workers to contribute their inputs to their jobs and organizations in a way similar to expectancy theory and equity theory?
Operant conditioning theory
10. In Herzberg’s motivator-hygiene theory, needs that are related to the nature of the work itself and the degree of challenge contained in the work are known as:
11. The degree to which an employee keeps trying when faced with obstacles to the accomplishment of a goal is referred to as:
12. When a leader assigns work to a subordinate, this is an example of which type of behavior?
13. The power to punish others is called:
14. According to path-goal theory, when leading highly skilled creative workers, a manager should be:
15. The tendency of group members to exert less effort when they work in groups than they would exert if they were acting alone is known as:
Sequential task interdependence
Reciprocal task interdependence
16. Subordinates who report to the same supervisor compose a(n):
17. A group of workers form a group so that the members can interact with each other socially both on and off the job. This is an example of which kind of group?
18. The sharing of information between two or more people within the organization in order to reach a common understanding is known as:
19. The potential for important information to be ignored or overlooked (even that which is personally addressed) while tangential information receives attention is referred to as:
20. An internal, companywide system of computer networks is called a(n):
Open book network
21. Sometimes when other conflict resolution strategies do not work, managers may need to take more drastic steps, including:
Changing organizational culture
22. Two parties in conflict view the conflict as a possible win-win situation. This is known as:
23. The goals that all parties in conflict agree to are known as:
24. Describe the steps in the organizational change process.