Multiple Choice Answers

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1.A ______ strategy that is aimed at driving down costs in all functions usually fares best in a more ______ structure with more conservative norms.
Differentiation; flexible
Differentiation; stable
Low-cost; formal
Low-cost; flexibile
Low-cost; informal

2. Another name for the organization’s hierarchy of authority is:
The chain of command
The span of control
Bureaucracy
Organizational architecture
Organizational culture

3. A system for evaluating subordinates’ behavior by their ability to achieve specific goals is called:
An SOP
Performance appraisal
MBO
TQM
Clan control

4. The first step managers must take to manage change effectively is:
Evaluate the change
Decide on the change to make
Implement the change
Assess the need to change
Identify obstacles to change

5. What type of change is rapid, dramatic, and broadly focused?
Force-field
Culture
Structural
Revolutionary
Evolutionary

6. When her current secretary left, Josephine hired a temp from an employment agency, instead of hiring a new permanent secretary. This is an example of:
Outsourcing
On-the-job training
A 360-degree appraisal
An RJP
Training

7. During the interview process, Tim deliberately asked all the applicants the same set of questions. What type of interview did Tim use?
Unstructured
Situational
Role-playing
Structured
Ad hoc

8. The component of an HRM system that focuses on attempting to attract and to hire employees who have the abilities and experiences to help the organization to achieve its goals is known as:
Training
Development
Recruitment and selection
Performance appraisal
Feedback

9. Which theory focuses on motivating workers to contribute their inputs to their jobs and organizations in a way similar to expectancy theory and equity theory?
Goal-setting theory
ERG theory
Equity theory
Operant conditioning theory
Motivator-hygiene theory

10. In Herzberg’s motivator-hygiene theory, needs that are related to the nature of the work itself and the degree of challenge contained in the work are known as:
Motivator needs
Expectancy needs
Instrumentality needs
Hygiene needs
Valence needs

11. The degree to which an employee keeps trying when faced with obstacles to the accomplishment of a goal is referred to as:
Instrumentality
Equity
Valence
Effort
Persistence

12. When a leader assigns work to a subordinate, this is an example of which type of behavior?
Empowerment
Initiating structure
Transformational
Leadership substitute
Contingent

13. The power to punish others is called:
Reward power
Legitimate power
Referent power
Expert power
Coercive power

14. According to path-goal theory, when leading highly skilled creative workers, a manager should be:
Directive
Supportive
Participative
Achievement-oriented
Relationship-oriented

15. The tendency of group members to exert less effort when they work in groups than they would exert if they were acting alone is known as:
Synergy
Sequential task interdependence
Reciprocal task interdependence
Social loafing
Cohesiveness

16. Subordinates who report to the same supervisor compose a(n):
R&D team
Informal group
Command group
Interest group
Family group

17. A group of workers form a group so that the members can interact with each other socially both on and off the job. This is an example of which kind of group?
Formal
Cross-functional
Cross-cultural
Informal
Virtual team

18. The sharing of information between two or more people within the organization in order to reach a common understanding is known as:
Noise
Encoding
Communication
Filtering
Jargon

19. The potential for important information to be ignored or overlooked (even that which is personally addressed) while tangential information receives attention is referred to as:
Noise
Blogging
Information overload
Perception
Filtering

20. An internal, companywide system of computer networks is called a(n):
Internet
Intranet
Media net
All-channel network
Open book network

21. Sometimes when other conflict resolution strategies do not work, managers may need to take more drastic steps, including:
Job rotation
Job redesign
Distributive negotiation
Dismissal
Changing organizational culture

22. Two parties in conflict view the conflict as a possible win-win situation. This is known as:
Distributive negotiation
Benchmarking
Integrative bargaining
Accommodation
Avoidance

23. The goals that all parties in conflict agree to are known as:
Superordinate goals
Benchmark goals
Subordinate goals
Distributive goals
Integrative goals
24. Describe the steps in the organizational change process.