Multiple Choice Answers

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1. A goal of many waiting line problems is to help a firm find the ideal level of services that minimize the cost of waiting and the cost of providing the service.
True
False

2. Queuing theory had its beginning in the research work of ________.
Albert Einstein
A.K. Erlang
J.K. Rowling
P.K. Poisson
A.K. Cox

3. The initial state of a queuing system (for example, when a restaurant first opens), is referred to as the ________ state.
steady
primary
introductory
transient
start-up

4. Arrivals are random when they are dependent on one another and can be predicted.
True
False

5. A(n) ________ state is the normal operating condition of the queuing system.
primary
transient
NOC
balanced
steady

6. The study of waiting lines is called queuing theory.
True
False